This profile is uncertified and using publicly sourced data
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Business Details
About
Senior Citizen CentreAssisted Living Facility
Plas y Garn Care Home is set in landscaped grounds and provides accommodation for over 65s in Pontypool, Torfaen. We focus on giving a great quality of life to our residents, whatever their abilities and needs are.
Our team of specially trained staff provide tailored care to all of our residents, including those who require Elderly Mentally Infirm (EMI) care and those with dementia.
We pride ourselves on providing a happy, friendly and warm environment that lets residents be as independent or involved as their needs and abilities allow.
Location
Plas y Garn Care Home
Lower Park Gardens, Penygarn, Torfaen Principal Area
NP4 8DB, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.